WORLDWIDE SHIPPING
STORE POLICY
Customer Care
Big Drip aims at providing high quality and efficient service to its customers. This policy framework has been designed to provide a comprehensive benchmark against, which the current service delivery will be assessed and form buildings block for improving the delivery of service to customers.
The customer-care policy will help Big Drip to continuously improve service by setting corporate standards for all staff while setting a baseline of standards, which can be used in the future. The service standards will help Big Drip to benchmark the efficiency of services provided to customers and help develop consistent levels of customer service throughout the organization.
Privacy & Safety
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Payment Methods
• Credit / Debit Cards
• PAYPAL
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